F.A.Q.


Welcome to our F.A.Q. and support page. Outlined below are some of the most common questions you might have. Be rest assured that we are here to help you with any issues you might have. Feel free to write to us about questions, concerns, product feedback, product suggestions or anything else you would like to bring to our attention. 

I placed an order 3-4 weeks ago. When will my order arrive?

If the items are shipped domestically, it usually takes 10-15 days for the product to reach you. If the product is shipped from our international warehouses (mostly Asia), it could take anywhere from 20-45 days for the items to reach you.

Shipping time is typically dependent on stock availability, customs clearance, shipment handling time, etc. which can vary from country to country.

 

I placed an order 1-2 weeks ago. Why there is no update, is this another scam?

Package will be shipped 3-5 business days after order confirmation, we will update you with a tracking number soon after we got it from postal service. If you hasn't received anything regarding your order update, there is a good chance that our email has ended up in your SPAM folder.

 

I got my tracking number, but why is it not updating / available?

This process is run by postal service' back-end, not ours. It may take 7-14 business daysfor the tracking information to start showing on the tracking website. You can always check the status of your order any time through: http://www.17track.net/en or https://tools.usps.com

 

Tracking status says it has been delivered, but I've never received the package?

We are sorry for the inconvenience but package delivery is not in our control and fully handled by postal service back-end. There might be several factor as nobody is at home, mailman leave it in mailbox or front door and somebody take it, etc. We suggest you to contact https://www.usps.com/help (for US delivery) with your tracking number. 

 

I ordered 2 or more items, why did I only receive one?

When you order multiple items at a time they might be shipped separately as they might shipped from different warehouses. You might receive one item before the next. So don't panic if you didn't receive all of your items at once... they will get to you! 

Why did I not receive a confirmation email after placing the order?

There's a good chance that our email has ended up in your SPAM folder.

 

How to cancel my order?

Terms

We are unable to cancel or modify your order after the packing instructions have been issued to our packing line team. The only time that you can cancel or modify your order is during the first 12 hour after you placed the order (cancellation fee applied). 

Cancellation Fee

All orders are automatically processed on secure merchant processor and prepared for shipment as soon as they are placed. Also there are some extra work at our back-end to process an order cancellation. During all those process, we incur an irreversible fees. Therefore, we will charge £2 fee (for order under £50) and £4 fee (for order over £50) to cancel an order. However, partially cancelled order will be free of charge.

 

Can I get a refund? I want a refund!

We have a clear refund policy. In every product, we always put a maximum of delivery estimation time (commencing from the date the order was received) , it can vary between 10, 30, 45 days, etc. If after the promised time and customer still have not received the package, please email us and we will assist for a refund or a resend.

 

What are the payment options available?

We accept all major credit cards through safety provider powered by PayPal or Shopify Payments powered by Stripe secure system. We recommend using PayPal Express Checkout or Apple Pay for easier checkout. 

 

Do you provide international shipping?

Yes. At the moment we provide shipping to over 20 countries around the world.